Account Director, Client Service at Bounteous

Location: Remote, US
| Full-time

Title: Account Director, Client Service

The act of hiring is not simply to up the headcount or to fill a seat quickly. When we hire at Bounteous, it’s to add to our interpersonal dynamics and choose the right person to impact, collaborate, commit, inspire, and grow alongside our tenured teams. We offer our team members advanced growth and professional development opportunities and can’t wait for you to experience this yourself as an Account Director, Client Service.

We are growing our Client Service team and looking for a skilled, experienced Account Director with a deep background in the Financial Services sector to join our growing team. This person will build relationships and encourage reliance on our products and services. We want someone who embodies our culture and builds relationships with Bounteous’ clients while encouraging reliance on our products and services, greater client satisfaction, expanded accounts and opportunities, and improved client retention. The Account Director should have experience in the Financial Services sector (Retail, Fintech, Insurance, and/or Wealth)

Role and Responsibilities

  • Protect and grow client accounts; act as the key liaison between us and the client
  • Develop and manage a strategic account management plan that establishes multi-threaded relationships, identify and mitigate threats, develop opportunities and raise our strategic role within the client’s business model
  • Intimately understand the client objectives and brand
  • Develop and maintain effective key client relationships
  • Articulate and hold the full-range of client leaders’ concerns and acts as a client partner
  • Lead new Statement of Work kickoff and customer on-boarding processes with internal stakeholders and systems, including finance, legal, design, and development
  • Facilitate and execute proper customer contracts and agreements
  • Assure proper collections by review and reconciliation
  • Develop, coordinate, and implement strategic digital initiatives
  • Benchmark state-of-the-art practices and influence profit and service improvements
  • Direct the client and team towards the best solutions
  • Understand the scope of programs as defined by the business requirements and budget process
  • Participate in key planning milestones and act as a guide to the design and development teams from initiation through execution and completion
  • Develop and prepare client scorecards and dashboards to show high-level results and trends
  • Provide clients with reporting, analytics, and consultation that is relevant and actionable
  • Assist in pitch, closing, and negotiating contracts
  • Add and/or expand business each quarter

Preferred Qualifications

  • BA/BS degree or equivalent consulting agency experience preferred
  • 7+ years of client service, Financial Services, digital media, digital/analytics sales, or account management experience
  • Excellent verbal and written communication skills
  • Excellent listening, presentation skills, negotiation skills preferred
  • Ability to manage multiple projects and attention to detail a must
  • Deliver client focused solutions based off client goals

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