Member Services Assistant

Title: Member Services Assistant Part Time

Location: Somersworth, NH, United States

Part time

job requisition id

RQ4043033

Job Description:

Site: Wentworth-Douglass Hospital

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Responsible for ensuring a positive and efficient experience for patients and their families within a hospital setting. This position involves managing patient interactions, processing requests, and providing administrative support to ensure smooth operations.

Essential Functions: Greet members, guests, clients and patients in a courteous and professional manner.

• Provide information about hospital services, policies, and procedures.
• Address and resolve patient inquiries and concerns promptly and effectively.
• Perform data entry and maintain accurate patient records in the hospital's database system.
• Prepare and process patient forms, including consent forms, insurance information, and referrals.
• Adhere to hospital policies and procedures regarding patient confidentiality and data protection.
• Ensure compliance with healthcare regulations, including HIPAA and other privacy laws.

Qualifications

Essential Functions: Greet members, guests, clients and patients in a courteous and professional manner.

• Provide information about hospital services, policies, and procedures.
• Address and resolve patient inquiries and concerns promptly and effectively.
• Perform data entry and maintain accurate patient records in the hospital's database system.
• Prepare and process patient forms, including consent forms, insurance information, and referrals.
• Adhere to hospital policies and procedures regarding patient confidentiality and data protection.
• Ensure compliance with healthcare regulations, including HIPAA and other privacy laws.

Education

High School Diploma or Equivalent required or Associate's Degree Healthcare Administration preferred or Associate's Degree Related Field of Study preferred

Can this role accept experience in lieu of a degree?

Yes

Licenses and Credentials

Heartsaver CPR AED [CPR] - American Heart Association (AHA) preferred

Experience

Experience in a customer service or healthcare setting 0-1 year preferred

Knowledge, Skills and Abilities

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency with office software (e.g., Microsoft Office Suite) and electronic health records (EHR) systems.
• Ability to handle sensitive information with discretion and confidentiality.
• Problem-solving skills and the ability to work under pressure in a fast-paced environment.

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

23 Works Way

Scheduled Weekly Hours

20

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.36 - $22.31/Hourly

Grade

2

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.