IT Analyst

Title: IT Analyst

Location: United States

Remote
Job ID:  14623
 

Job Description:

Description

Pay Rate: up to $61.27/hour

The IT Analyst will support, maintain, and optimize IT systems across the organization, with a focus on business process support, system administration, and end-user assistance. This role will collaborate with cross-functional teams to ensure seamless IT operations and provide technical expertise to support organizational goals.

Responsibilities

• Provide day-to-day IT support, troubleshooting hardware, software, and network issues.

• Participate in system upgrades, maintenance, and enhancements to enterprise applications.

• Collaborate with business units to gather requirements, analyze workflows, and implement IT solutions.

• Develop and maintain documentation for IT procedures, systems, and processes.

• Support Help Desk functions, responding to and resolving user-submitted tickets efficiently.

• Assist in user training and onboarding related to IT systems and software applications.

• Conduct testing and validation of new systems or system updates.

• Ensure compliance with company IT policies, security standards, and regulatory requirements.

Requirements

• Strong analytical and problem-solving skills with attention to detail.

• Ability to work independently as well as part of a team in a fast-paced environment.

• Excellent communication skills, both verbal and written, to interact with technical and non-technical stakeholders.

• Familiarity with enterprise applications, databases, and networking concepts.

• Experience supporting IT systems in manufacturing or engineering environments is a plus.

Education

• Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent experience.

Qualifications

• Minimum 3 years of hands-on IT support experience in an enterprise environment.

• Proficiency with Windows and Linux operating systems, Microsoft Office Suite, and enterprise software applications.

• Experience with system administration, troubleshooting, and user support.

• Familiarity with ticketing systems and IT service management processes.

• Ability to manage multiple tasks concurrently and prioritize effectively.

Additional Information

• No third party resumes will be accepted

• Drug testing and/or other employment-related inquiries may be conducted

• CTG will consider for employment-qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws

• All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors)

• CTG is an Equal Employment Opportunity employer

• CTG is an E-Verify Company

About CTG
 

CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. 

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified™ company across many of our global operations.
 

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
 

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.