Eligibility Services Supervisor

Eligibility Services Supervisor

Location: CT-Hartford

Job Description:

Recruitment #251107-3260SH-001

LocationHartford, CT

Salary $75,357 - $96,000/year

Job Type Open to Agency Employees

Introduction

Are you ready to take the next step in your career, while continuing to make a difference in the lives of others? If so, please read on to learn more about this exciting opportunity!

The State of Connecticut Department of Children and Families (DCF) is seeking an Eligibility Services Supervisor to support the Revenue Enhancement Division in Hartford. 

The Revenue Enhancement Division (RED)'s mission is to maximize Title IV-E federal reimbursement for child welfare services for the state of Connecticut's Department of Children and Families (DCF), as well as maintain medical eligibility for children associated with DCF. 

The Eligibility Services Supervisor is as essential in supporting the public health and safety activities performed by DCF, as it is responsible for establishing the IV-E eligibility status for DCF committed youth receiving services through its Prevention Services program. The Eligibility Services Supervisor oversees the unit responsible for determining client eligibility for claiming federal reimbursement under Title IV-E of the Social Security Act and revenue maximization. This role is crucial for determining whether children in care can be claimed under IV-E and the direct impact on federal revenue.

POSITION HIGHLIGHTS

• LOCATION: Hartford, CT
• UNIT: DCF Revenue Enhancement Unit
• SCHEDULE: Full time- 40 hour per week | First shift, Monday - Friday
• NOTE: This position is open to current DCF employees only.  Please see selection plan for additional details. 

WHAT WE CAN OFFER YOU- As a current agency employee you will receive the same excellent benefits you are accustom to. 

• Visit our new State Employee Benefits Overview page!
• Professional growth and development opportunities.
• A healthy work/life balance to all employees.

ABOUT US

DCF is comprised of fourteen (14) area offices, 2 facilities, the Wilderness School, and Central Office. All 14 Offices have a Foster Care Unit (FC) that shall report to a Program Director of Foster Care. FC units are responsible for implementing statewide initiatives and procedures related to foster care and adoption at the local level.

If a child cannot remain at home, placing children with relatives or people that they know is our first priority. DCF has taken great strides over the last several years to improve how we serve vulnerable children and families in Connecticut. However, we have not done so alone. No one has been more instrumental in that progress than our foster and relative caregivers. We aim to continue providing effective quality services to our foster and relative caregivers as they meet the needs and support the timely permanency of children in care.

We hope you take this opportunity to join our team and continue serving your state!

Selection Plan

IMPORTANT: In order to be considered for this job opening you must be a current State of CT employee of the agency listed above for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening.  You must specify your qualifications on your application. 

FOR ASSISTANCE IN APPLYING: 

• Check out our Applicant Tips on How to Apply! Need more resources? Visit our Applicant Toolkit for additional support throughout the recruitment process. 

BEFORE YOU APPLY: 

• Meet Minimum Qualifications: Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified.  
• Educational Credits: List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below by the closing date listed on the job posting. 
• Resume Policy: Per Public Act 21-69, resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency. 
• Preferred Shift/Location: Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift. 
• Timely Submission: All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State.  Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing DAS.SHRM@ct.gov. 
• Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other. 

• Note: The only way to apply to this posting is via the ‘Apply’ or ‘Apply Online’ buttons on the official State of Connecticut Online Employment Center job posting.

AFTER YOU APPLY: 

• Referral Questions: This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire’s expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).   
• Prepare For An Interview: Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful Interview Preparation Guide to make the best impression! 
• Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.  
• The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.  
• Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at www.ct.gov/ethics.

QUESTIONS? WE’RE HERE TO HELP: 

Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions.

Join the State of Connecticut and take your next career step with confidence!

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Departments of Children and Families and Social Services this class is accountable for supervising a unit engaged in providing eligibility and/or other services to clients of the department's various assistance programs.

EXAMPLES OF DUTIES

• Schedules, assigns, oversees and reviews work of staff; 
• Provides staff training and assistance including identifying, planning and implementing training; 
• Conducts performance evaluations; 
• Determines priorities and plans unit work; 
• Establishes and maintains unit procedures; 
• Develops or makes recommendations on development of policies and standards; 
• Acts as liaison with other operating units, agencies and outside officials regarding unit policies and procedures; 
• Prepares reports and correspondence; 
• Consults with and directs staff in difficult, unusual and/or complex case resolution; 
• Implements personnel policies and procedures;
• Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

• Considerable knowledge of 
  • and ability to interpret and apply relevant agency policies and procedures; 
  • and ability to interpret and apply relevant state and federal laws, statutes and regulations; 
  • available community support and social services resources; 
  • Eligibility Management System; 
• Knowledge of personnel policies; 
• Considerable 
  • interpersonal skills; 
  • oral and written communication skills; 
• Supervisory ability.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Seven (7) years of experience in the determination of client eligibility for public assistance.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

One (1) year of the General Experience must have been acting as a working supervisor or a policy specialist in the provision of eligibility services to clients.

NOTE: For state employees this experience is interpreted at the level of an Eligibility Services Specialist.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

• College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
• A Master's degree in a closely related area may be substituted for one (1) additional year of the General Experience.

PREFERRED QUALIFICATIONS

• Experience with all federal Title IV-E eligibility and determination policies.
• Experience with interpreting and applying agency policies and procedures related to Title IV-E foster care, adoption, sub-guardianship, and prevention services.
• Experience with Title IV-E guidance and regulations, including the Family First Prevention Services Act and the Adoption Assistance and Child Welfare Amendment of 1980 of the Social Security Act.
• Experience with leading the IV-E eligibility unit to ensure timely and effective processing of casework related to eligibility for Title IV-E programs.
• Experience with providing guidance to staff and colleagues through strong communication skills.
• Experience with communicating and collaborating with DCF, State, and Federal partners regarding Title IV-E.
• Experience with leading team trainings, implementing business workflows, and communicating program needs to supervisors.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.  As such, a job class is not meant to be all-inclusive of every task and/or responsibility.