Customer Banking Specialist

Title: Customer Banking Specialist - Moora (29 hour/week)

Location: WA Australia

Job Description:

• You're a passionate customer service professional
• We are enhancing the financial wellbeing for our customers
• Together we're delivering outstanding customer experiences

You will be joining one of our Multi Channel Branches!

We are looking for a Customer Service professional to join the team part time, on a 29 hour per week basis. The roster is as follows:

• Monday & Friday 9.15am - 1.15pm
• Tuesday, Wednesday and Thursday 9.15am - 5pm

What is a Multi Channel Branch?

• Between 9:30-1pm: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.
• After 1pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.

Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers. More specifically, you will:

• Assist customers with general banking transactions, answering questions and queries
• Build a personal connection with customers through meaningful conversations face to face and through our direct channels
• Work with customers to use our in-branch technology and digital banking options
• Complete Financial Health Checks to assess customers' financial needs
• Process applications for personal loans, credit cards and associated products
• Use tools to capture customer feedback and take action to correct any service breaks to drive improvement
• Be provided with continuous training and development to support your career aspirations

We're interested in hearing from people who have:

• A passion for delivering outstanding customer service with every interaction
• The ability to have great conversations and confidence to ask challenging questions
• Problem solving attitude and curiosity in finding the right solutions
• An open approach to learning new things and goal oriented
• An ability to work collaboratively as a team to deliver a seamless customer experience

Don't wait, apply today!

Aboriginal &/or Torres Strait Islander people encouraged to apply

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.