Professional Development Senior Account Manager at Solution Tree

Title: Professional Development Senior Account Manager

Location: USA-Remote

Job Description:

About Us:

Solution Tree delivers comprehensive professional development to schools and districts around the world. We empower K–12 educators to raise student achievement through a wide range of services and products including educator conferences, customized district solutions for long-term professional development, books, videos, and online courses. When you join Solution Tree, you join a highly regarded team that is dedicated to providing quality and excellence in professional development. Guided by our mission, vision, and values, our team is united under one goal – to transform education worldwide to ensure learning for all. If you have the passion and skill to help further Solution Tree’s mission, we want to hear from you.

Employees Enjoy:

• Innovative, team-oriented environment
• Working with leading voices and rising stars in staff development
• A compensation package that includes competitive pay and benefits such as medical, dental, and vision insurance plans, 401k, paid time off, and more.
• Doing work that matters

Position Summary

The Senior Account Manager is a member of the Professional Development Department and is focused on ensuring a high-touch, high-quality professional development experience for our customers. The Senior Account Manager is responsible for creating contracts, collecting feedback, collaborating with field sales professionals, and maintaining excellent communication with internal and external customers. The Senior Account Manager will follow a systematic approach to match the appropriate education experts to deliver professional development to schools and districts across North America. This person will spend time developing relationships via phone and email in order to coordinate logistics. The Senior Account Manager is adept at problem-solving and focuses on the detail to ensure that the sale is secured.

Summary of essential job functions

• Manages contracting and logistics for a portfolio of business valued at $2M-$3M
• Demonstrates ability to understand and convey company products and selling points
• Creates and/or reviews contracts that range between $25K – $2M
• Matches the appropriate education experts to deliver a high quality experience for the customer
• Coordinates implementation of mid-to-large sized contracts from the office being mindful of profitability
• Develops relationships with internal and external customers to drive business
• Collaborates closely with the field sales team, providing feedback and support to accelerate sales
• Works with internal education specialists for advanced implementation when needed
• Reviews documents to ensure that contract deliverables align with company products and services
• Ability to work effectively in a multiple-deadline environment.
• Possible travel to trade shows and/or Solution Tree events.

Minimum requirements

This is a full-time remote position with occasional travel required. As the Senior Account Manager, you will contribute to our goal of maintaining our position as the premier K–12 professional development provider in North America. The best candidate will have K–12 educational experience and/or relevant office experience. Our company desires team members who have a customer service orientation, need little supervision, and are committed to team success. Candidates must be self-motivated with an eye for detail and have excellent verbal and written communication skills. Strong organizational and multi-tasking abilities are critical. Demonstrated poise, tact, and diplomacy are required. A bachelor’s degree and proficiency in Microsoft Office is essential.

Abilities required

Light lifting may be required on occasion.

Supervisory Responsibilities

None

Position Type: This is a full-time remote position. Days and hours are typically Monday through Friday, 8:00 am to 5:00 pm EST.

Remote Work Environment and Personal Obligation Management

As a remote-first company, we are committed to providing our team members with the flexibility to work from anywhere. However, to maintain our standards of excellence and ensure uninterrupted productivity, we have specific expectations regarding the remote work environment.

Dedicated Workspace: Employees are expected to establish a dedicated, quiet workspace that is free of distractions. This environment should be conducive to professional activities and mirror the focus and privacy one would expect in an in-office setting.

Personal Obligations: While we recognize the challenges of balancing professional responsibilities with personal obligations, including childcare, we rely on our team members to manage these aspects effectively during work hours. It is essential that personal obligations do not impede work commitments. Employees are responsible for arranging appropriate care or support to ensure they can dedicate their full attention to their work tasks without interruption.

We believe these practices are key to fostering a productive and respectful remote working culture, where every team member can contribute their best work. We evaluate candidates based on a holistic view of their qualifications, including but not limited to their skills, experience, and education. Our goal is to offer a competitive compensation package that reflects the value we believe each employee brings to our team. The final salary for the position will be determined after a thorough evaluation of the successful candidate’s relevant qualifications in relation to our compensation structure, which is designed to reward contributions and performance.

Our Company’s Rooted Commitment to Attractive Benefits

• Annual Raises
• Employee Discounts
• Paid Vacation and Holidays (including generous personal time to celebrate holidays not listed on the company calendar)
• Competitive Bonus Structures
• Employee Assistance Program (EAP)
• 401k Retirement Plan with Employer match
• Health Insurance Plans (medical, dental, vision)
• HSA and Flexible Spending Accounts (ie. childcare and many more)
• Employer-paid Short-Term Disability (STD) and Basic Life Insurance.
  • Optional Long-Term Disability (LTD) and additional coverage for Life and AD&D
• Compliance with FMLA and state-specific leave laws for necessary time off

Request for Reasonable Accommodation:

If you need reasonable accommodation to fulfill an application due to a recognized disability under applicable law, kindly email HumanResources@SolutionTree.com. Please be aware that this email is intended solely for responding to specific requests for assistance related to completing the application as an accommodation for a disability. Other inquiries will not be addressed.

Disclaimers:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Solution Tree is committed to the health and safety of its employees and the customers we serve. As a result of the global pandemic, we have modified many of our recruitment and onboarding processes to maintain everyone’s safety. The Human Resources team will communicate all necessary safety processes and procedures throughout each stage of the recruiting process, including if this role will require the selected candidate to be vaccinated.

Solution Tree is an Affirmative Action – Equal Employment Opportunity Employer.