Customer Support Specialist at beehiiv

Customer Support Specialist

Department

Customer Support

Employment Type

Full Time

Location

Remote

Workplace type

Fully remote

This is an incredible opportunity to join averyfast growing startup as one of the first few people on the Support Team.

This is a customer-facing role requiring relationship management skills and technical knowledge. You will work with business leaders to understand their needs and map beehiivs solutions to their goals. As a Customer Support Specialist, you will work with the customer throughout their entire lifecycle: from onboarding to ongoing support to renewal, while coordinating with internal teams to provide the best support possible.

The ideal candidate is hands-on and results-oriented, with strong communication and problem-solving skills. We respect each other as individuals and know work is just one part of life; we want you to have the flexibility and support you need to achieve fulfillment in your personal and professional lives.

Ideally you will have:

• 2+ years of working in a similar support role
• Prior experience working with Zendesk and other support tools
• Excellent customer relationship management skills
• Solid communication, listening, and writing skills
• Ability to problem solve and resolve client issues
• Strong organization skills: able to work independently with little direction when necessary
• Genuine excitement about scaling a nascent platform
• An ownership mentality
• Experience working at an email platform is a huge plus

What you will be responsible for

• Act as the main point of contact for any customer escalations to drive resolution in a timely, proactive manner
• Be available to potentially work nights, weekends, and holidays
• Become the customer advocate to drive cross-functional projects and initiatives across Sales, Product and Support
• Work diligently to unblock and assist users to achieve their desired outcome
• Create and build thorough documentation and processes to assist both users and improve internal processes
• Contribute towards building a world-class support team

We’ll take care of you

• Competitive salary
• Stock Options
• Health, Dental, and Vision Insurance
• 401(k) employer match
• Unlimited PTO (mandatory 10 days per year minimum)
• Annual IRL Retreats
• Unlimited book budget
• Wellness Day Off each month